Plain-language notes for your customers

A customer reading "front pads 4 mm, yellow" learns nothing. The same finding, in words they use, is the difference between a declined job and an approved one — and writing that out for every finding, in the middle of a busy day, is what nobody has time for.

Tap Explain for customer on an inspection finding, a repair-order job or an estimate line, and Akili drafts two to four plain sentences from what your technician already entered. You read it, change anything you like, and tap Approve.

Nothing reaches your customer until you approve it. A draft sits on your screen marked Needs your review. The customer's report, approval page and estimate show nothing at all until someone at the shop has said yes to the words.

The six rules

1. It explains only what the technician entered. No invented facts, no invented numbers, no numbers or units that are not already in the entry.
2. No urgency your technician did not record. It cannot decide on its own that a car is dangerous — only echo it back when the finding is red and the technician said so.
3. No selling language. No offers, no discounts, no "act now".
4. Your customer is told the note was drafted with AI and reviewed by the shop. One quiet line at the bottom of the page, and only when a note is actually shown.
5. You review and edit before anything sends.
6. Every draft, every edit and every approval is recorded, together with exactly what the technician had entered at the time.

It also never writes procedure. No torque figures, no wiring, no diagrams, no labor times, no manufacturer specifications — ever. Akili does triage and explanation; how to do the work is your technician's trade, not a chatbot's.

If it refuses

Sometimes you will see could not write a safe explanation. That is the checker doing its job: the draft broke one of the rules twice in a row, so nothing was saved. Type the note yourself in the same box and approve it — it will show as Written by you.

What the chips mean

• AI · reviewed — drafted by Akili, approved by you unchanged.
• Edited — drafted by Akili, then changed by you.
• Written by you — no model involved.
• Needs your review — a draft. Your customer cannot see it.

Explaining a whole inspection

On a completed inspection, Explain all findings drafts a note for every red and yellow item that does not already have one, up to twenty at a time. Items that already carry a note are skipped, so running it twice never charges you twice. Each note still has to be approved on its own.

What it costs

One AI credit per draft. Rewriting spends another. Approving, editing and removing are free. If a draft breaks the rules and Akili rewrites it to fix that, you are still only charged once — that retry is ours, not yours.